Dear Valued Customer,

We are committed to continuously improving your experience with our catering and meal delivery services. As part of this commitment, we are introducing a new and more efficient way for you to submit any feedback (complaints and/or positive comments) about our food or service.

​

What’s Changing?

Starting on October 14, 2024, we ask that all complaints and feedback be submitted through our dedicated email address: feedback@salsacaterers.com. Previously, you may have contacted someone directly by phone or email. Going forward, using this centralized system will help us handle your feedback faster and more effectively.

​

Why This Change?

This new process will ensure that every complaint is tracked and addressed by the appropriate team. By streamlining communications through one channel, we can offer quicker resolutions and improve our service to you!

​

How You Benefit:

• Faster Response Times: Your complaint will go directly to the team responsible for resolving issues.

• Better Tracking: We will be able to monitor and address all complaints more efficiently.

• Improved Service: Your feedback will help us continually enhance our service.

• ​

How to Submit a Complaint:

• Simply send an email to feedback@salsacaterers.com.

• Include the service/delivery date and a brief description of the issue.

• Our team will acknowledge your complaint within 24 hours and resolve it as quickly as possible.

 

If you have any questions or need assistance, please do not hesitate to reach out.

Thank you for your continued trust in our services. We look forward to serving you even better!

Customer Support Team

Salsa Hospitality